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You can chat with our support team: Start Chat Now

Or click on the live chat icon on the bottom right corn of this page when you are ready.

 

Keep in touch

You can always contact us through the following ways:

  • Website: https://www.heidongjsvpn.com
  • Email: [email protected]
  • QQ: coming soon
  • Telegram: coming soon

 


 

Frequently asked questions about Heidong China VPN

How to install Heidong China VPN

Antivirus or firewall programs may mistakenly identify VPN software as a potential threat due to its operation methods. If you encounter any warning messages while installing, it's essential to choose options such as "allow," "agree," or "trust" to enable proper functionality. Neglecting to do so might hinder Heidong China VPN's performance since it needs access to modify proxy settings.


How to use Heidong China VPN

  • If you attempt to sign in on a new device and exceed the device limit, you'll be directed to the "Unbind Device" page, where you can choose to remove connected devices to proceed.
  • You can also access the "Menu," then go to "App Settings," followed by "Device List," where you can select the specific device you want to unbind.

Losing track of usernames or passwords is a common occurrence, but we're here to streamline the recovery process for you. Here are the available options:

  • If you've forgotten your username, please contact us and provide a screenshot of your payment record for assistance.
  • If you've forgotten your password, just click on the "forgot password" option within the app to reset it.

Global Mode: Enabling VPN access for all online activities can potentially reduce the speed of local websites and app traffic.

Split Mode: The VPN is used exclusively to access commonly blocked websites due to geographical restrictions (like those blocked by the Chinese firewall), such as Google, YouTube, and Netflix. Local network connectivity is maintained for accessing Chinese websites.

You have the option to adjust the routing mode in the App Settings.

If you're facing difficulties accessing certain websites or apps, you might want to switch your routing mode to "Global Mode."

Don't hesitate to contact us if you have any more questions or concerns. We're here to help!


You can earn points by referring friends and then use those points to redeem plans. Here's how the process functions:

  • To get your "Referral Code" or "Referral Link," go to "Share & Gift" and click on "Share Now." Then, you can share it with friends or post it on social media platforms or your blog.
  • For every successful referral, you'll receive 1 point, which you can exchange for a 1-day pass.
  • After redemption, you can view your plans in the "My Account" section.
  • A successful referral involves your referee downloading and using the app. If your referee downloads the app but doesn't use it, your referral point won't be credited to your account until they start using the app.

Troubleshooting

The split mode function in Heidong China VPN facilitates web applications such as Telegram, WhatsApp, or Gmail, which operate on HTTPS. This mode adjusts routing for both HTTP (port 80) and HTTPS (port 443), allowing access to the web versions of these applications. However, the app versions may utilize different ports, posing a challenge.

Therefore, specific steps need to be taken to ensure access:

  • Utilize the "Global Mode" option available within the routing settings.
  • Modify the proxy configurations of the application. For example, here's an illustration showing how to adjust proxy settings for the LINE app:

    Line app zh-hans settings

 


Several common factors can contribute to network issues:

  • Reduced local internet speeds when the VPN is not activated.
  • Elevated traffic levels in certain VPN server locations.

To resolve these network issues, you can take the following steps:

  • Evaluate your local network speed by disconnecting the VPN.
  • Without the VPN connected, try switching between different network connections such as WiFi, 4G, and 5G to troubleshoot your network. For example, if your WiFi connection is weak, switch to a cellular 4G/5G connection.
  • Disconnect from the VPN, choose a different server location, and then reconnect.
  • If you'd like to stay in the same server location, attempt disconnecting and then reconnecting to the same region. Even though you select the same region, there are multiple servers available, and each connection may assign a different server.
  • Repeat these steps as necessary until you discover the optimal server for your needs.

Sometimes, there might be a delay in processing payments through the gateway. Here's what you should be aware of:

  • We support various payment methods, including Alipay, WeChat QR Code Scanning Payment, and UnionPay.
  • If you've made a successful payment but don't see the corresponding plan in your account, wait for approximately 5 minutes, then log out and log back in.
  • If the problem persists after following the above steps, please take a screenshot of your payment confirmation and contact us for further assistance.

About Heidong China VPN

Absolutely! You have the flexibility to connect multiple devices using a single account, and the number of devices allowed depends on the plan you've purchased. Here's how it works:

  • It doesn't matter which platform you initially signed up from; for instance, if you signed up using the Android app, you can still use the same account to log in to the iOS, macOS, or Windows app.
  • The number of devices supported varies depending on the plan you've selected. In theory, one account can support an unlimited number of devices.
  • If the number of connected devices exceeds the limit set by your plan, you'll be prompted to remove other devices when signing in.
  • Each device can only be associated with up to two accounts, regardless of whether it's a computer or a phone.

Certainly! You have the opportunity to utilize Heidong for an indefinite period without charge by engaging in the "Daily Check-in" activity. Each day, you're granted 1 hour of free usage time. Additionally, you can refer a friend to earn 1 point for each successful referral, which can be exchanged for a 1-day pass. Here are the key points:

  • Heidong China VPN pledges to provide the "Daily Check-in" feature free of charge indefinitely.
  • New users receive 2 hours of free usage time initially, and you can obtain an additional 1 hour of free usage time the following day by completing the check-in process.
  • There are no restrictions on data usage during the free period, but access is limited to servers located in free locations.
  • You have the opportunity to accumulate points through our referral program, which can be used to redeem various plans.

Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

  1. Download our Heidong China VPN app
  2. Create an account.
  3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.


Heidong China VPN prioritizes privacy and, as a result, does not retain any activity or connection logs. Furthermore, Heidong China VPN never stores any data that could be used to link specific network activities or behaviors to an individual user.


Absolutely! You have the flexibility to connect multiple devices using a single account, with the number of devices dependent on the plan you've purchased. Here are the specifics:

  • It doesn't matter which platform you initially signed up for the account; for instance, if you signed up using the Windows app, you can still use the same account to log in to the iOS, macOS, or Android app.
  • The number of devices supported varies depending on the plan you've selected. Theoretically, one account can support an unlimited number of devices.
  • If the number of connected devices exceeds the limit allowed by your plan, you'll receive a prompt to remove other devices when signing in.
  • Each device can only be associated with up to two accounts, regardless of whether it's a computer or a phone.

Absolutely! You have the option to utilize Heidong for an indefinite period at no cost, provided you perform the "Daily Check-in" activity. Each day, you're granted 1 hour of free usage time. Additionally, you can refer a friend to earn 1 point for each successful referral, which can be exchanged for a 1-day pass. Here are the key details:

  • Heidong guarantees the perpetual provision of the daily check-in feature at no charge.
  • New users receive 2 hours of free usage time, and you can earn an additional 1 hour of free time the subsequent day by performing the daily check-in.
  • There are no restrictions on data usage during the free time, but access is limited to servers located in free locations.
  • Points can be accumulated through our referral program, enabling you to redeem various plans.

Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

  1. Download our Heidong China VPN app
  2. Create an account.
  3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.


Heidong China VPN prioritizes user privacy as its core focus, ensuring that it does not retain any activity or connection logs. Additionally, the VPN service refrains from storing any data that could potentially be used to trace individual network activities or behaviors back to a specific user.


You can always contact us through the following ways:

  • Website: https://www.heidongjsvpn.com
  • Email: [email protected]
  • QQ: coming soon
  • Telegram: coming soon

Heidong China VPN prioritizes privacy above all else, ensuring that no activity logs or connection logs are stored. Additionally, the VPN service does not retain any data that could potentially be used to link specific network activities or behaviors to individual users.


Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

  1. Download our Heidong China VPN app
  2. Create an account.
  3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.


Absolutely! With Heidong, you have the option to use it for free indefinitely by performing a "Daily Check-in" activity. Each day, you're granted 1 hour of free usage time, and new users receive 2 hours initially. Additionally, you can earn points through our referral program, with each successful referral earning you 1 point, which can be exchanged for a 1-day pass. Here are the key details:

  • Heidong ensures that the daily check-in feature remains free indefinitely.
  • New users start with 2 hours of free usage time, and by performing a daily check-in, you can obtain an additional 1 hour of free usage time each day.
  • While there's no data limit on the free usage time, you're restricted to using servers located in free locations.
  • Points can be accumulated through our referral program, allowing you to redeem various plans.

Certainly! You have the flexibility to connect multiple devices using a single account, with the number of devices being determined by the plan you've purchased. Here are the key points:

  • Regardless of the platform where you initially signed up (e.g., Android, iOS, macOS, or Windows), you can use the same account across different platforms.
  • The number of devices supported varies based on the plan you've selected. In theory, one account can support an unlimited number of devices.
  • If the number of connected devices exceeds the limit allowed by your plan, you'll receive a prompt to remove other devices when signing in.
  • Each device can only be associated with up to two accounts, whether it's a computer or a mobile phone.

Heidong China VPN prioritizes user privacy above all else, ensuring that no activity logs or connection logs are retained. Additionally, Heidong China VPN does not store any information that could be used to trace individual network activities or behaviors back to users.


Certainly! We provide a daily free trial period of 1-2 hours. To initiate your free trial, please follow these steps:

  1. Download our Heidong China VPN app
  2. Create an account.
  3. Select the "Daily Check-In" button on the home page.

Please be advised that the free trial offer is subject to change and may be discontinued at any time without prior notice.


Absolutely! You have the opportunity to utilize Heidong China VPN for free indefinitely by simply engaging in a "Daily Check-in" routine. Each day, you'll receive a complimentary hour of usage. Additionally, you can earn additional free time by referring friends; for each successful referral, you'll receive 1 point, which can be exchanged for a 1-day pass. Here are the specifics:

  • Heidong China VPN guarantees continuous access to the daily check-in feature, free of charge.
  • New users receive an initial 2-hour free allocation, and you can earn an extra hour by checking in the following day.
  • While there are no data restrictions during the free usage period, access is limited to servers located in free locations.
  • You have the opportunity to accumulate points through our referral program, which can be used to redeem various plans.

Absolutely! You have the flexibility to link multiple devices to a single account, and the number of devices permitted depends on the plan you've selected. Here's a breakdown:

  • Regardless of the platform from which you initially registered your account (e.g., Android, iOS, macOS, or Windows), you can use the same credentials to log in across all platforms.
  • The number of devices allowed varies based on the plan you've subscribed to. In theory, one account can accommodate an unlimited number of devices.
  • If you exceed the maximum number of connected devices allowed by your plan, you'll receive a prompt to remove excess devices when signing in.
  • Each device can only be linked to a maximum of two accounts, whether it's a computer or a mobile device.

We have found that, some users don't know which server to use after deciding which region to use.

We've discovered that some users are unsure which server to choose after selecting a region.

  • The location list only displays the regions. However, behind the scenes, each region contains hundreds of servers. Once you select a region, Heidong will automatically connect you to the best-performing server based on your network conditions.
  • If you're not satisfied with the connected server, you can always disconnect and reconnect to the same region, which will result in being connected to a different server.
  • You can repeat above step until you are satisfied.

VPN basics

While free VPNs and proxy services exist, they are not advisable due to their lack of privacy and security features compared to paid VPNs. Many of these services do not function as promised, some may compromise your data by selling it, and most fail to adequately protect your networks from potential attacks.


Our VPN security Heidong China VPN app offers an extra level of protection between your Mac and the internet, ensuring private and secure browsing, shopping, and content streaming. Apart from safeguarding your identity from online surveillance or data harvesting, a VPN also grants access to websites and content that might be restricted in your region due to censorship or firewalls imposed by your school or workplace network.


While macOS provides the option to connect to a VPN server in System Preferences, it is technically not a VPN service. It is actually a conduit that connects to third-party VPN services like Heidong China VPN.


It's simple! Download Heidong China VPN, choose a plan, open Heidong China VPN, and then click the "On" button. Your connection is now encrypted.

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Heidong China VPN on your Mac will ensure that when you go online, you can do so with privacy and security. By connecting to any of our Heidong China VPN server locations you can hide your device's IP address, protect your data on unsecured Wi-Fi networks, and access blocked websites.


Using a VPN on your Windows PC will ensure that everything you do is secure. By connecting to any of our VPN server locations, you can replace your device‘s IP address with a different one, protect your data on unsecured Wi-Fi networks, and access censored sites and services.


While there are free VPNs for Windows available, they can’t match a service like Heidong China VPN, which provides optimized connections for superior speed, security, and stability, without any bandwidth caps. We keep your online traffic secure with strong encryption while offering 100+ global server locations to choose from. You’ll also have access to our 24/7 customer support via live chat and email.


It’s easy! Simply subscribe to Heidong China VPN, download the app to your device, and press the “On” button on the screen.


While Windows 10 and 11 have a built-in VPN client, it is technically not a VPN service and still requires you to connect to a third-party VPN like Heidong China VPN. It’s also not easy to set up. So in most cases you are better off using the Heidong China VPN app directly.


A VPN, or virtual private network, when you connect to the internet is the best way to protect your privacy. In addition to encrypting your online activity and protecting your personal information from third-party interception, Heidong China VPN can also help you defeat censorship by making you appear to be in a different country.


Using a VPN on your Android will ensure that everything you do is secure. By connecting to any of our huge network of VPN server locations, you can replace your device‘s IP address with a different one, protect your data on unsecured Wi-Fi networks, and access censored sites and services.


A VPN builds a virtual network by connecting multiple computers virtually. Initially for speed and security, now it's primarily for privacy, encryption, and accessing restricted content.


Using a VPN offers numerous advantages. Here are the most common reasons:

  1. Ensuring security while using public Wi-Fi networks
  2. Concealing your IP address and true location
  3. Protecting your data privacy from your internet service provider, as well as the apps and services you utilize
  4. Accessing geo-blocked websites
  5. Circumventing internet censorship
  6. Enjoying access to any content from anywhere

Acquiring a VPN app is effortless! Install Heidong China VPN on your Windows, iOS, Android, or Mac device, and relish a secure, encrypted online experience.

  1. Download Heidong China VPN app for iOS, Android, Windows, Mac.

  2. Create an account.

  3. Select a plan.

  4. Connect with a single click to enjoy the internet privately and securely.


It's highly advised to connect to the VPN each time you access the internet to ensure the privacy and security of your data and browsing activity from your internet service provider, Wi-Fi operator, and other entities. A VPN encrypts your traffic within a secure tunnel, making it unreadable even to your ISP. Additionally, it allows you to alter your IP address, safeguarding you from being identified, tracked, or located using your real address.


In the majority of jurisdictions worldwide, VPNs are legal and are extensively utilized by individuals and companies to safeguard their data, including in regions with highly restrictive governments. Even in areas where VPNs might be viewed with disfavor, many governments implicitly support their usage by officials, academics, or businesses to maintain competitiveness in an interconnected global landscape. Enforcing a blanket ban on all VPNs is simply not feasible for countries. However, it's important to note that engaging in illegal online activities remains illegal regardless of whether a VPN is used or not.


As more and more digital activity—including banking, browsing, and messaging—happens on mobile devices, it becomes increasingly essential to use a VPN to protect your data, especially when using public Wi-Fi. And people who like to stream video and music on their mobile devices will appreciate having all the same entertainment options on the go that they enjoy with a VPN at home.


While free VPNs for iPhone do exist, they don't match the level of service provided by Heidong China VPN. Unlike these free options, Heidong China VPN offers optimized connections that prioritize speed, security, and stability, with no limitations on bandwidth. Our robust encryption protocols ensure your online traffic remains secure, and our extensive network of over 100 global server locations offers flexibility and choice. Furthermore, our round-the-clock customer support, available via live chat and email, enhances your user experience.


While iPhones do provide the option to connect to VPN servers in the system settings, this feature alone does not offer a VPN service. Instead, it necessitates connecting to a third-party VPN service such as Heidong China VPN to access VPN functionality.


Using a VPN on your iOS device ensures enhanced security for all your activities. With access to over 100 VPN server locations, you can change your device's IP address, protect your data when using unsecured Wi-Fi networks, and access restricted content.


A virtual private network (VPN) creates a protective barrier between your iOS device and the online world, safeguarding you from potential threats like surveillance, tampering, and content restrictions. Heidong China VPN enables you to enjoy streaming, online shopping, and web browsing with enhanced privacy and security measures in place.


A VPN, or virtual private network, establishes a secure tunnel between two or more devices.

By connecting to a VPN, you gain access to an encrypted connection to the internet. This ensures your privacy and security while enabling you to access online content freely, regardless of your location.